Customer Support Agent - German speaking desk
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- Lija, Malta Island
- Permanent
- Full-time
- Handle incoming customer inquiries and provide accurate and timely responses
- Troubleshoot and resolve customer issues, escalating to the appropriate team members when necessary
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with cross-functional teams to improve customer experience and resolve complex problems
- Identify and escalate trends or patterns in customer issues to the management team
- Keep up-to-date with industry developments to provide effective support
- Fluency in German and English, both written and spoken
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to handle difficult customers
- Interest in iGaming is a big PLUS
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Flexibility to work in shifts and on weekends, as required
- Salary starts from €24000 p/a (DOE) + bonus
- Gym membership allowance
- Healthcare Insurance
- Sport and social club
LogicMelon