Shop Attendant - Part-Time

• Greets customers upon entering the store and provides assistance with their shopping needs, answering questions and resolving queries;
• Recognizes customer requirements and promotes and upsells supplementary Maypole products that enhance customer's purchases, emphasizing the distinctive features and quality of Maypole's products;
• Promotes Maypole's special promotions to encourage customer engagement;
• Recommends seasonal items and new product introductions to keep customers informed about Maypole's latest offerings;
• Addresses customer complaints and inquiries. Escalates complex or unresolved issues to the Shop manager or assistant shop manager or team leader for further attention;

• Be knowledgeable about Maypole's product range, special promotions and company policies to assist customers effectively;
• Applies their familiarity with Maypole's products to facilitate customer orders for bread, pastries, and cakes, ensuring fulfillment of customer needs.

• Assists with storing deliveries of stock, ensuring proper handling and organization of merchandize;
• Stocks shelves with merchandise, maintaining a neat and tidy appearance of the outlet;
• Ensures proper stock rotation to avoid outdated products and maximizes product visibility;
• Prices products accurately and adheres to pricing guidelines;

• Processes cash and card payments promptly and accurately, adhering to company cash handling procedures;
• Balances cash and card transactions with registered input to ensure financial accuracy;

• Proven experience as a shop attendant or in a similar customer-facing role would be considered an asset

Maypole