Senior ICT Support Executive

• 2+ years' customer-facing experience in Telecommunications/ICT with focus on Network & Systems Administration.
• Hold an ICT Certificate.
• Strong IP networking skills (routing, switching, VPNs, firewalls, QoS).
• Hands-on experience with enterprise networking, Windows/Linux, WAN, Data Centre, Colocation, and cloud platforms (Azure, AWS, GCP).
• Knowledge of virtualization, hybrid setups, backup/disaster recovery, and cybersecurity solutions.
• Strong troubleshooting/analytical skills.
• A valid driving license.

• Hold relevant industry certifications networking, cloud, virtualization, or storage/backup (e.g., Cisco CCNA/CCNP, Microsoft Azure Administrator, VMware VCP, Synology).
• Excellent communication skills, both written and verbal in Maltese and English.

• Deal directly with customer requests related with the department;
• Liaise with the Business Sales team to understand customer networking applications and requirements;
• Assist in sales initiatives for the business including but not limited to pre-sales consultancy;
• Issue bill of materials for works as required by clients/bids/tenders;
• Design, implement and support, troubleshooting, performance tuning of converged Legacy and IP networking and Telephony solutions based on Cisco and Alcatel Lucent Office and Enterprise amongst others;
• Design, implement and support complex Alcatel and other Legacy and/or IP based PABX systems including on-prem, hybrid, cloud, and Unified communications applications;
• Design, implement and support of networking solutions based on state-of-the-art technologies, such as VPN, high-availability IP setups, and WIFI systems;
• Design, implement, and support cloud solutions (Azure, AWS, GCP), including migration projects and hybrid environments.
• Configure, manage, and support enterprise backup and disaster recovery solutions.
• Support systems administration across Windows, Linux, and virtualized environments.
• Design, implement, and support modern security solutions (firewalls, IDS/IPS, VPNs, endpoint security, access control).
• Act as the liaison between the company and certified vendors to research and recommend enhanced technology and experience solutions;
• Maintain active vendor certifications;
• Develop processes and standards to govern the engineering and implementation of these IP networking services;
• Prepare system specifications to support upgrades to the systems, ensure proper integration including the preparation of a lab setup/demo to client;
• Develop appropriate test and operating procedures for quality assurance of the delivered IP and Broadband Services;
• Coordinate between different departments/divisions to provide best level of service to our clients;
• Coordinate upgrade and installation schedules with clients and the internal sales team and act as project lead with regard to costs, design, implementation, training and post implementation support; and
• Stay up to date with emerging ICT, cloud, and networking technologies and evaluate their applicability for enterprise customers.

• Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference;
• Flexible working arrangements to suit different needs;
• No more bills! Free UNLIMITED GO services for your home and mobile;
• Four weeks paid birth-leave for all non-birthing parents;
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs;
• A budget to purchase your next mobile device;
• A budget to spend on your own personal and/or professional development;
• Therapy sessions to support your needs in collaboration with Richmond Foundation;
• A budget dedicated to your children's summer school costs.

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