IT System Support Executive

• Resolve hardware, software, and network issues across all company offices
• Diagnose and troubleshoot technical alerts, escalating complex problems when necessary
• Install and update operating systems and hardware to ensure optimal performance
• Manage user accounts and access rights in line with security protocols
• Maintain a comprehensive inventory of hardware, software licenses, and peripherals
• Provide user guidance and training to improve proficiency with new systems
• Collaborate with internal teams and external vendors to resolve technical issues
• Participate in an on-call rotation to provide after-hours critical support
• Perform additional duties as required by business needs

• Bachelor's Degree in IT, computer science or equivalent
• Certifications like Comp TIA A+, MCITP or similar are considered an asset
• Preferably 1 year experience in technical support
• Expertise in hardware, OS, and network troubleshooting
• Possession of B driver's license
• Understand networking concepts including TCP/IP, DNS, DHCP, and hardware troubleshooting
• Maintain a valid Category B driver's license for off-site support
• Have at least one year of technical support experience in an enterprise environment
• Install and update software, OS, and hardware components like RAM and drives
• Diagnose and resolve issues with computers, printers, and peripheral devices
• Manage user accounts, permissions, and group policies within Windows environments
• Perform basic MSSQL queries as an additional technical asset

Quad Consultancy