Danish Customer Service Advisor
Talingual
- Sliema, Malta Island
- €25,000-27,000 per year
- Permanent
- Full-time
- Representing the company in customer interactions via chat and email, prioritizing exceptional service to foster customer retention and a fulfilling iGaming experience.
- Communicating courteously and respectfully
- Cultivating relationships with new and existing customers
- Identifying improvement areas and providing feedback to enhance our platform from the customer's viewpoint.
- Ensuring uninterrupted service by addressing customer inquiries, explaining Terms and Conditions, guiding on game usage, aiding in marketing campaigns, and following company protocols for logging tasks.
- Supporting Payment & Fraud specialists in maintaining company security and deterring fraudulent activities.
- Advising players on responsible gaming tools and taking proactive measures based on gaming patterns.
- Escalating and monitoring customer cases and assisting with translations as required.
- Fluent in Danish and English
- Previous experience in assisting customers via email, phone and/or chat
- Be able to type fast!
- Exceptional time management and organisational skills.
- Excellent attention to detail.
- A full reward package of Health, Travel and Dental insurance.
- Yearly bonuses
- Lots of events
- Balanced way of working (1 day minimum from the office and up to 4 days a week from home).
- Relocation package (200 towards flight + 14 nights in hotel/apartment)
- 400 Euro Balance & Wellbeing allowance per year: Can be used on gym/fitness memberships, fitness clothing /equipment, consultations with a dietician/nutritionist, massages or items for your home office.
- Free access to the Unmind app: A tool to help measure, understand and improve mental wellbeing.
- Office perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, Friday after work events (non-alcoholic beverages also offered).
- Volunteer Time Off Programme: 20 days leave to volunteer at an organization online, locally, or abroad.