Award winning Online Casino Company offering the widest variety of games in the industry. Our team constantly strives to provide revolutionary casino innovation, swift and secure payments, excellent customer service and unforgettable player experiences.TasksSwedish Speaking Customer Service Advisor Igaming Malta€25,000 + Up to 10% Annual Bonus + Flight Relocation Allowance + 2 Weeks FREE Accommodation + + Private Health Insurance +++ Fantastic Career and future!!As a Customer Service Agent, you will be the first point of contact for our players though live chat, email, and phone calls delivering the best possible experience.Duties and Responsibilities
Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations.
Identify and support players in any difficulties they might encounter.
Provide explanations to customers about products/site/policies/ promotions, etc.
Update customer account/details with necessary information when needed.
Understand, guide, and support players in Responsible Gambling
Collaborate with our Fraud and payments team in customer queries.
Understand AML and report any suspicious activity.
Requirements
Be a fluent or native Swedish speaker with a C1 level of English, both spoken and written.
Be flexible and willing to work on a shift basis.
Have experience working with customers, listening to their needs, and providing the best solutions.
Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players.
You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).
You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude.
Be an individual who is open to constructive feedback.
Be a team player that can also work independently.
If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, we will teach you everything!
Benefits€25,000 + Up to 10% Annual Bonus + Flight Relocation Allowance + 2 Weeks FREE Accommodation + + Private Health Insurance + Future and Career ++This exiciting rapidly expanding GamingIf you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, we will teach you everything!Interview process 2 stages 1 Assessment 1 Interview with Customer Service Team Leader and ManagerMultilingual International Recruitment LtdMulti-lingual International Recruitment Ltd specialise in the Recruitment of Multilingual Permanent and Contract Call Centre/Customer Services/IT Helpdesk/Marketing Staff across multiple industry sectors on an European/International basis. With over 28 years combined recruitment experience and specialists including Recruiting for the Online Gaming Industry, We offer a unique “Complete Recruitment Solution Service” for both our Clients and Candidates alike ensuring the future business growth of our Clients is supported efficiently, effectively AND professionally with minimum interruption to their business.Due to fostering excellent working relationships, Multi-lingual International Recruitment Ltd constantly acquires repeat business and referrals making us one of the UK and Europe’s favourite Multilingual Recruitment Consultancies!