Fraud and Payments Analyst

Saint Julian's, Malta Island
Permanent
Full-time

22 days ago
Apply easily

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 130+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.As our business continues to grow, we are looking for a Malta based Fraud and Payments Analyst - someone who can help us with account reviews, payment authorizations, transaction investigations and liaising with customer support, and third parties support.To perform this role you must be based in Malta.The selected individual will be responsible to:

Monitor account registrations, deposits and withdrawals, while reviewing and verifying customer documents for authenticity
Detect unusual/ fraudulent activity, investigate and subsequently close suspicious accounts in order to mitigate risk to the business
Verify and process withdrawals accurately and in a timely manner while taking into account incoming deposits, fraud alerts and reports
Liaise with various payment providers and work closely with internal teams, assisting with any possible issues, like missing deposits or uncredited withdrawals
Strictly follow procedures, actively contribute to process improvements and work closely with the third parties to ensure the standards, workflows are respected and that potential risks are properly eliminated
Proactively conduct analysis of transactional and costumer records to link unidentified transactions and accounts to known fraudulent activity, by investigating suspicious alerts with proper analysis and follow-up
Investigate transactions and liaise with customer support, compliance and third parties
Analysis of internal reports for activity on users, Responsible Gaming patterns and any potential abuse of fraud
Investigate and detect situations of potential Responsible Gaming concerning behaviours and if needed escalate to responsible departments

RequirementsYou'll be a great fit if you have:

2 years of experience in an iGaming online payment related role and good knowledge in regulated markets
Anti-money laundering and GDPR knowledge
Excellent analytical skills, interpersonal problem-solving skills
Meticulous attention to detail
Excellent written and verbal communication skills
Ability to work on your own initiative and to be a team player with a hands-on approach

Benefits

A lean, focused company, offering a flexible working environment
The opportunity to work with and learn form a highly skilled, talented team
A great company culture, where accountability is innate, transparency is key and competency is virtue
Being part of a small, tight knit, caring community
Work equipment of your choice
Private health insurance
Learning budget
Fitness benefit
Parking/transport or co-working allowance
Company wide and team based get togethers

The Mill Adventure