Payments Analyst

Pentasia

  • Saint Julian's, Malta Island
  • €28,000 per year
  • Permanent
  • Full-time
  • 9 days ago
Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry's most respected online casinos, working within a collaborative global team.We are now seeking a Payments Analyst to join this exciting journey.
  • Salary: Up to Gross €28k
  • Hybrid in Malta
About SkyCity Entertainment GroupSkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity's digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.Role PurposeThe Payments Analyst is responsible for the accurate, timely, and compliant processing of customer withdrawals and other payment transactions across multiple platforms. This role plays a key part in maintaining customer satisfaction, detecting fraud and bonus abuse, and supporting smooth operations in a fast-paced iGaming environment.Key Responsibilities
  • Process and verify payment transactions (withdrawals and reconciliations) in line with SLAs and company policies.
  • Monitor transactions for fraud, bonus abuse, and Responsible Gaming concerns, escalating issues when needed.
  • Resolve internal and external payment-related queries in a timely and professional manner.
  • Collaborate with teams including Risk & Fraud, KYC, Player Safety, and Customer Support to ensure smooth operations.
  • Maintain accurate transaction records and provide reporting as required.
  • Contribute to ongoing improvements in payment processes, detection rules, and tools.
Key Requirements
  • Minimum 1 year of experience in Payments, iGaming, Fintech, Banking, or a similar high-volume transactional environment.
  • Familiarity with PSPs and payment platforms (e.g., Devcode, PiQ, e-wallets, crypto) is preferred.
  • Strong attention to detail and ability to work independently under pressure.
  • Solid understanding of fraud indicators, Responsible Gaming principles, and bonus abuse patterns.
  • Excellent English communication skills (verbal and written); additional languages are a plus.
  • Comfortable using Microsoft Office, Google Workspace, and case management tools.

Pentasia