VIP Account Manager (Portuguese Market)

Ta' Xbiex, Malta Island
Permanent
Full-time

13 days ago

Job Description:Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.Neo Group is hiring a customer-focused VIP Account Manager to manage and cultivate relationships with Portuguese-speaking VIP customers. Join us and play a vital role in expanding and nurturing valuable connections.What We Want From You:🌟 Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.🤝 Proactively engage with VIP customers to understand their needs, preferences, and goals.🎁 Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.📞 Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.🤝 Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.📊 Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.🎯 Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.📈 Stay up-to-date with industry trends and best practices in VIP account management.Requirements:🗣️ Fluent in both Portuguese and English, both written and spoken💼 Previous experience in VIP account management or a similar customer-facing role🤝 Strong relationship-building and communication skills💡 Customer-centric mindset with a passion for delivering exceptional service🛠️ Excellent problem-solving and conflict resolution skills🔄 Ability to multitask and work efficiently in a fast-paced environment📊 Strong analytical skills, with the ability to interpret data and drive insights🎰 Experience in the iGaming or related industry is a plusBenefits:🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market💼 Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration🌍 Experience an international work environment with a passionate, motivated and professional team🏢 Be a part of our modern office space in Ta'Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinasBeing part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team-potentially including you!Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our connect with us on , and engage with us on .Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

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