Responsible Gambling Team Lead

• Experience working in the field of Responsible Gaming or in a similar role
• Experience in reporting tasks such as teams KPIs, productivity and quality
• Keen interest in the psychology of addiction, regulatory and compliance knowledge
• Flexibility and ability to adapt to changing priorities with a positive mindset.
• Excellent organisational and time management skills with the ability to prioritise workload and meet deadlines
• Analytical thinker with excellent attention to detail
• Self-motivated and act as a leading example
• Ability to lead others in a humble way and have experience coaching and developing people
• Experience with communicating effectively with cross departments and top management is a plus

• Manage the team’s performance, identify individual development areas, providing constructive feedback
• Lead and motivate team members and ensure an enjoyable working environment
• Ensure SLAs are met, conduct team quality checks, and drive continuous performance improvement
• Act as a go-to person for any practical queries or customer escalations
• Actively participate in the recruitment of new team members
• Reactively and proactively collect, monitor, and analyse player data, interpret trends and patterns
• Safeguard vulnerable groups from gambling addiction and make direct contact with players when required

• Assist department with day-to-day queries and complaints, including out of office hours in exceptional cases
• Conduct and share daily reports deriving from the RG departments statistics, with management.
• Manage player escalations from other departments
• Keep up to date with regulations, policies & procedures, and best practices regarding responsible gaming
• Follow processes and procedures to make sure that available resources are used efficiently and suggest an improvement
• Identify and suggest improvement areas where further trainings needed
• Instil a culture of ethical Responsible gaming by continuously promoting awareness.

• Private health insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave

• Company and Team building events
• Relocation package to Malta including flight and 2 weeks of accommodation

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