Customer Support Representatives (English Speaking)

• Provide first-line support and first-contact resolution to customers.
• Respond efficiently to customer inquiries and maintain a high level of customer satisfaction.
• Identify the customers’ needs and assist customers with their queries.
• Handle complaints professionally, provide solutions and follow up to ensure resolution.
• Provide valid, precise, and complete information using the proper methods and tools.
• Actively monitor traffic, and identify, and report any issues according to the Company’s procedures.
• Escalate technical issues using the SOPs of the Company.
• Build rapport and trust with customers through open and interactive communication.
• Work proactively to identify issues that may arise before the customer reports such issues.
• Follow communication procedures, guidelines, and Company policies.
• Any other task assigned by the management and as required from time to time.

• Passionate about Customer Service where customer satisfaction and first-contact resolution immediately come to mind.
• Customer-centric team player with a ‘can-do’ attitude.
• Excellent verbal and written communication skills in English.
• Strong analytical, technical troubleshooting and problem-solving skills.
• Able to handle difficult or sensitive situations with tact and diplomacy.
• Able to adapt, multitask and prioritise.
• Able to keep up to date with the latest technologies, products, services, and SMS industry.

• Hybrid working
• Career progression
• Health Insurance
• Life Insurance
• Discounts on other insurance policies
• Employee wellness allowance
• Fresh fruit and snacks
• Team activities
• Casual dress code
• An opportunity to live and work in the sunny Mediterranean island of Malta

Fortytwo