Head of VIP
Triskel Consulting
- Birkirkara, Malta Island
- Permanent
- Full-time
- Manage a large team of experienced VIP managers in multiple locations
- Experienced in reading data and monitoring market trends
- Implement multi market/brand player growth and retention strategies
- Experienced in responsible gaming best practices
- Control the day to day activities and goals of the VIP team
- Monitor the quality of the VIP service
- Oversee the productivity of the VIP team
- Meet and exceed the VIP financial targets
- Communicate and liaise with other departments
- At least 2 years experience in a Team Leader or Head Of VIP role in the iGaming industry
- Data-driven decision-making ability with an analytical approach
- Setting and delivering KPIs for the VIP department
- VIP management experience is a must
- Proven experience of building and managing relationships
- Excellent communication skills
- Negotiation skills