Operations Team Lead (WM)

Malta Island
Permanent
Full-time

5 days ago

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.As a Wolt Market Operations Team Lead you have ownership of supporting a team of 3-4 Store Managers and Store Team Leads and together running a world-class grocery delivery operation. You are leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your operation.In this role, you'll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.What you'll be doingYour day-to-day in this role

Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores.
Focus on the continuous improvement of our operations. Key focus areas include: safety, quality, customer experience, and productivity.
Maintaining an ambitious and motivated team is one of your main responsibilities, while you also hire and train new store leaders.
Provide day to day leadership and guidance to store leaders and associates to optimize store operations and guarantee operational excellence.
Drive the creation of shift schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store leaders to meet and exceed business targets.
Review the demand forecasts and determine your productivity requirements to meet the overall store/country objectives.
Develop optimal store operations in your country together with the Operations Manager and other members of your team. Examples of your areas of responsibility could be workforce management, people compliance, collaboration with inventory and commercial teams, product initiatives and feedback

Our humble expectations

Operations management experience in retail, distribution or platform economy environments.
Great analytical skills. Excel skills are a strong recommendation.
Experience of leading teams in stores or in a similar field.
Full professional proficiency in English, Maltese is considered a plus
Ability to think and act fast operationally with an eye for detail.
A hands-on, proactive, practical, pragmatic attitude with resiliency for changes.

Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Apply nowBasic informationFirst Name *Last Name *Email *Phone *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt's recruitment privacy statement.Location *Additional informationWolt - Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we're asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don't want to participate, if you only answer some questions, or if you select “I don't want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What's your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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