Account Manager (Insurance) - Global Real Estate & Construction
Manpower
- Valletta, Malta Island
- Permanent
- Full-time
- Conduct client onboarding in line with company process and procedures.
- Handle risk placements in line with company operational model.
- Support the coordination of the insurance programmes with colleagues in the UK Branch teams in line with the company's operating model.
- Day-to-day servicing of the EEA client portfolio.
- Effective and timely management of all renewals to ensure completion by the due date.
- Support in the placement of insurance for clients in accordance with the company's strategy.
- Support in obtaining quotations both for new and renewal business.
- Support in the preparation of market and client documentation.
- Checking of policy and other documentation for accuracy prior to issuance to the client.
- Provision of documentation to clients in accordance with company procedures.
- Deal effectively (and to the satisfaction of the client and the market) with queries, including but not limited to changes in cover and risk.
- Prompt and accurate resolution of account queries.
- An understanding of property & construction classes of business.
- Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
- Excellent use of English language (both written and spoken).
- Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other Associates.
- Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
- Analytical and problem-solving skills, including research and investigation.
- Ability to build and maintain good business relationships with clients, insurers and Associates.
- Demonstrate an understanding of when to proceed alone and when to involve the appropriate Associates.
- Presentation skills in both preparation and execution.
- Professional and tactful negotiation and persuasion skills to achieve objectives.
- An understanding of regulatory controls and procedures relating to both commercial and retail customers, if applicable.
- An understanding of and adherence to company standards and procedures.
- Strong team player.
- Highly motivated with excellent attention to detail.
- Good problem-solving skills.
- Knowledge of the computer desktop software provided by the company.
- Knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications.