Customer Support Agent
WA.Technology
- Pietà, Malta Island
- Permanent
- Full-time
- Exceptional Customer Support: Provide outstanding customer support to our English and Portuguese-speaking customers through email and live chat channels.
- Timely Issue Resolution: Deliver timely and accurate resolutions to customer inquiries and issues, consistently striving to exceed their expectations.
- Customer Satisfaction: Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience.
- Product Knowledge: Acquire in-depth knowledge of all our business areas, including our products and services, and become an advocate for them.
- Collaboration: Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey.
- Fluent in both English and Portuguese. Exceptional written and verbal communication skills in both languages are essential.
- Previous customer service experience, preferably in an online environment, is a plus.
- Ability to work in rotating shifts, including weekends and evenings, to ensure round-the-clock support for our global customer base.
- Possess excellent time management, active listening skills, empathy, and a "can-do" mindset.
- Be a strong team player who can motivate and contribute to the success of the team.
- Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory.