Online Content Moderator/Customer Support Swedish Speaking
Besedo
- Malta Island
- Permanent
- Full-time
- Supporting users and answer their questions via email.
- Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
- Collaborating with your team members.
- Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best!
- Giving input on improvements of publication rules to improve user experiences.
- Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines.
- Facilitate returns, price adjustments, and claims for damaged or lost packages, utilizing internal systems and communication channels effectively.
- Process payments and refunds accurately and efficiently, resolving any issues or discrepancies promptly.
- Liaise with external partners to address support queries and ensure smooth transaction processes.
- Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions in accordance with established protocols.
- Fluent in Swedish and have good knowledge of English.
- Flexible and able to make quick decisions in a dynamic environment.
- Conscientious and reliable – commitment is one of our core values!
- Eagle-eyed with great attention to details.
- Caring about people – you will be working with securing the online safety our customers and their users.
- Ideally interested in marketplaces, shared economy and new technology.
- Previous experience in content moderation, customer care and/or online business is a plus.
- An opportunity to make a positive impact on the digital world, by making the internet a safer place.
- A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
- Career opportunities within a management or expert field.
- Ability to work from home in Malta and the office in Qormi.
- The hours of work will be between 8am and 5pm.
- Additional vacation days.
- Free fruit, tea and coffee if you prefer working in the office.
- Free day transport to the office from certain areas within Malta.
- Team performance bonus and working from home allowance,
- Corporate discounts for gym memberships, shops and taxi's.
- Private Health Insurance, eye care tests, health and well-being professional support.
- Refer a friend bonus scheme.
- Comprehensive training and constant feedback.
- Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.
- Relocation packages for international applicants, reimbursement of paid flights and up to 5 nights paid in a hotel.
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