Reservations & Customer Care Executive

• Answer incoming calls in a confident, polite, and professional manner, ensuring a positive customer experience at all times.
• Respond to emails relating to bookings, customer queries, and complaints in an efficient and professional manner.
• Handle customer refund requests by liaising with the finance department and ensuring timely resolution.
• Coordinate with transport providers and crew when required, acting as the main point of contact to resolve operational issues, such as delayed groups.
• Carry out general administrative duties, including basic reporting, document filing, and record maintenance.
• Order consumables for vessels and monitor stock levels as needed.
• Assist customers with online bookings and support sales activity, with the opportunity to earn commission where applicable.

• Must be flexible to work weekends and overtime.
• Previous experience in administrative tasks is required, experience in reservations will be considered an asset.
• Strong organisational and customer service skills.
• Ability to manage multiple priorities and work collaboratively across departments.
• Excellent spoken and written communication skills in English.
• Must hold a valid EU passport.

• Paid overtime
• Parking provided

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