German Customer Support
Manpower
- Lija, Malta Island
- Permanent
- Full-time
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
- Handling customer request queues assigned accordingly to workload,
- Having a high knowledge of products offered by the company,
- Attending team meetings and activities,
- Taking over in the absence of their Line Manager,
- Escalating Technical Issues
- Responsible for the Emergency Procedure;
- Chat and Email quality assurance;
- Analyzing any promotion before its launched;
- Responsible for the Banned procedure.
- Graduation of high school or post-secondary school
- Work experience preferably at least one year
- Skills - strong communication skills; knowledge of Internet related software
- Fluency in German both written and spoken
- Gym/Fitness monthly allowance
- Fruits and drinks in the office
- Medical Insurance
- Team building events and outings
- Discretionary annual performance bonus