Responsible Gaming Analyst - Danish

LeoVegas

Sliema, Malta Island
Permanent
Full-time

1 month ago

DescriptionPosition at LeoVegas GroupABOUT THE ROLE
Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.As this is a Danish Speaking role, being fluent in Danish is an essential requirement of the role.We want to be there for our customers, so this role covers 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview.YOU WILL BE RESPONSIBLE FOR:

Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
Monitoring player behaviour and making risk based, self driven decisions
Promote the importance of sustainability across external and internal stakeholders.
Building relationships with our customers via email, chat, and phone across all of our managed brands
Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
A keen eye for detail and the ability to think on your feet.
Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making

OUR SUCCESSFUL CANDIDATE WILL HAVE:.

Experience of working within a multi-channel customer service environment
Enthusiastic; self-motivated team worker
Confident handling data and making analytical decisions
An Investigative mindset and critical thinker
A decision maker with the ability to handle objections or concerns with first-time resolution
Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
Excellent oral and written communication
Previous experience in the gambling industry is desirable

WHO ARE WE?At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We're a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.BENEFITSHybrid work policy4 weeks of Workation (T&C apply)Well-being allowance to support your active lifestylePrivate health insuranceDiscounts across a range of retailers, gyms, bars & restaurantsWe offer an employee assistance program that can provide help and guidance during challenging moments.For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.JOIN US!In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don't wait around for things to happen, we pounce and make it happen!If you think you would be a good fit for the Leo pride - give us a roar!**As our company working language is English we'd like to see your CV in English please**

LeoVegas

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