GUEST RELATIONS MANAGER

Saint Julian's, Malta Island
€18,000-24,000 per year
Permanent
Full-time

26 days ago

FULL TIME
SAN GILJAN, MALTA
FULL DAY
02 May 2024

Prioritizing guest experience.ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHMALTESECompetencies

Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Inform customer about product characteristics; advise customer on his/her choice
Fill in digital follow-up documents
Register activities data (log, register for incidents or complaints...)
Introduce oneself on the phone. Check identity and data of the person one is speaking to (customer number, address...)
Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
Collect opinions, remarks or complaints and transfer them (can include surveys)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
Handle: outgoing calls (customer loyalty, canvassing for customers, sales to private individuals and companies...)
Answer internal or external telephone calls. Pass on messages to guests

Past ExperienceOccupationExperience(months)CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)36Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employer

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