Dutch-Speaking Customer Support Specialist in Malta

Saint Julian's, Malta Island
Permanent
Full-time

3 days ago
Apply easily

Our client is offering an opportunity to build an international career in the iGaming industry while living in one of Europe’s most established expat hubs — Malta.Malta is a fast-growing centre for online gaming, attracting professionals from across the Netherlands, Belgium, Scandinavia, and other European markets. This role provides hands-on experience within sportsbook and online casino operations, offering valuable exposure to payments, compliance, fraud prevention, and customer operations.You will become a product expert and act as a key contact point for customers, gaining insight into the operational backbone of a global iGaming business.Key Responsibilities

Handle customer queries via phone, live chat, and email
Manage withdrawals and payment-related questions
Process KYC documentation and conduct enhanced due diligence
Perform security and transaction checks on customer accounts
Collaborate closely with payments, fraud, and compliance teams
Analyse customer trends and contribute to internal process improvements
Take ownership of cases from start to resolution
Contribute to KPIs and service level targets

Requirements

Fluent Dutch (written and spoken)
Comfortable communicating in both Dutch and English
Previous customer service experience (required)
Strong organisational and analytical skills
Ability to multitask in a fast-paced environment
Comfortable working shifts
Proactive and solution-oriented mindset

BenefitsCareer Growth OpportunitiesMalta’s iGaming sector is known for strong internal mobility and structured development programmes.You may have the opportunity to grow into areas such as:

Fraud & Risk
Compliance
Escalations
Commercial
Product
Country Management

Benefits

Relocation package
Hybrid working model
Up to 40 days per year fully remote
International private health insurance
Bonus scheme
Wellbeing allowance
Office breakfasts and lunches
Regular social and team events

If you are Dutch-speaking and considering an international move, this is your opportunity to gain valuable industry experience while building your career in Malta.We encourage you to apply today and take the first step toward your international journey.

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