Senior Customer Support Specialist (Dutch Speaking)

Pentasia View all jobs

  • Saint Julian's, Malta Island
  • €30,000 per year
  • Permanent
  • Full-time
  • 8 hours ago
Senior Customer Support Specialist (Dutch Speaking)Location: Malta (Hybrid)
Salary: Up to €30K + Bonus + Relocation PackageAbout the RoleJoin a fast-growing international iGaming company as a Senior Customer Support Specialist, where you'll play a key role in delivering excellent player experiences while supporting team performance. This is a great opportunity to step into a senior, leadership-track position with real impact.Responsibilities
  • Provide high-quality support via live chat, email, and phone
  • Handle complex queries and manage escalations efficiently
  • Review KYC documents and process withdrawals in line with compliance
  • Support fraud detection and account monitoring activities
  • Act as a senior team member during busy or critical periods
  • Assist with onboarding, coaching, and knowledge sharing
  • Support Team Leads in tracking KPIs (CSAT, response times, ticket volumes)
  • Collaborate with product, payments, and compliance teams
  • Take ownership of specific markets, features, or workflows
What We're Looking For
  • 2+ years' experience in customer support within iGaming or a similar environment
  • Good understanding of KYC, payments, and fraud/risk processes
  • Fluent in Dutch and English
  • Strong communication skills and a proactive, team-oriented mindset
  • Ability to multitask and perform under pressure
  • Comfortable working shifts, including nights
  • Interest in sports or casino products is a plus
  • Interest in tools/AI to improve efficiency is an advantage
What's On Offer
  • Salary up to €30K + bonus
  • Relocation package to Malta
  • Hybrid working + home office allowance
  • Work remotely abroad benefit
  • Private health insurance (including dental)
  • Wellbeing allowance
  • Regular team events and company socials

Pentasia