About UseCabs Technologies is a leading provider of ride-hailing software powering mobility operators across Europe. Our platform enables clients to launch, scale, and manage their operations through white-label apps, advanced dispatching, and real-time control systems.We are growing our Customer Experience team and looking for a Customer Support Agent to help us deliver timely, effective, and configuration-level support to our live customers.The RoleAs a CSA, you will be responsible for handling support tickets, resolving user and configuration issues, and collaborating with internal teams to ensure service quality and client satisfaction.This is not a call center role. It requires a strong grasp of platform workflows, attention to detail, and the ability to communicate clearly with professional users in live operational environments.ResponsibilitiesRespond to customer issues through our support portalTroubleshoot and resolve configuration-related or usage issuesEscalate product bugs appropriately using internal toolsAssist clients with feature setup and platform usageContribute to internal support documentation and FAQsRequirementsPrevious experience in a support, technical operations, or software-related customer roleStrong communication and problem-solving skillsAbility to learn complex systems and apply structured thinkingProfessional fluency in English (written and spoken)Familiarity with SaaS tools or operational platforms is an assetWhat We OfferA stable, full-time role in a fast-growing tech companyRegular office hours - no night or weekend shiftsCareer growth opportunities in Customer Success, Implementation, or Product SupportCompetitive salary with performance-linked reviews
