German Speaking Customer Support Agent - igaming

JobMatchingPartner

  • Saint Julian's, Malta Island
  • €26,000 per year
  • Permanent
  • Full-time
  • 11 days ago
A well-established igaming operator based in St. Julians, Malta, is expanding their German Customer Support team, giving native-speaking German a chance to join a great employer!This is an office-based role, offering a starting salary of up to €26K (depending on experience), along with an additional performance-based bonus of up to €2K depending on KPIs.Role and Responsibilities
  • Customer support through chat, phone, and email
  • Report technical issues and market insights
  • Log customer contacts, transactions and comments
  • Ensure that integrity and data protection procedures are followed when maintaining customer records
Education, Skills, and Experience
  • German native-speaker
  • Fluent in English both written and spoken
  • 1+ year of experience in a customer-facing role
  • Experience of working in an online support environment would be beneficial
  • Experience in sports betting would be considered an advantage
  • Ability to work under pressure
  • Strong interpersonal skills and a customer-centric attitude
  • Ability to work effectively both independently and as part of a team
  • Flexibility to work on shifts on weekdays and weekends
About this role
  • Competitive salary of up to €26K + €2K bonus
  • Relocation support
  • Excellent on-boarding / induction program
  • Study leave
  • Sports/Wellbeing allowance
  • Commuting (travel) allowance
Kindly apply with your CV in English.*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

JobMatchingPartner