Head of Customer Support
Konnekt View all jobs
- Malta Island
- €40,000-50,000 per year
- Permanent
- Full-time
- Lead, manage, and support a team of support technicians
- Schedule, allocate, and review all support tasks to ensure efficient service delivery
- Manage and prioritise incoming support tickets through to resolution
- Provide technical service support and coordinate servicing of client fire & security systems
- Maintain quality control of all completed works and service outcomes
- Carry out fault finding and diagnostics on fire & security systems as required
- Prepare and issue quotations generated from support and service tasks
- Act as the main 24/7 point of contact for client calls and emergency support
- Ensure timely completion and distribution of service documentation to clients after job completion
- Maintain clear and professional communication with clients regarding ongoing works and updates
- Oversee service standards to ensure compliance, accuracy, and customer satisfaction
- Identify opportunities for service improvements and support process efficiency
- Liaise with internal teams to ensure smooth delivery of reactive and planned maintenance work
- Excellent level of English is a must; Maltese is preferred
- Valid Maltese driving license
- Previous industry experience is a must
- Company Car
- Company Phone
- Flexible working hours