IT Support Executive

Malta Island
Permanent
Full-time

15 days ago

About This JobAs an IT Support Executive, you will play a crucial role in ensuring the smooth operation of IT systems and providing exceptional technical support to staff and stakeholders. Your expertise will contribute to the efficiency and effectiveness of our IT functions, enhancing overall productivity within the organization.Key Responsibilities:Technical Support: Responding to and resolving technical issues reported through system alerts or by users via phone, email or in person across all company offices. Providing technical assistance on hardware, software, network, and other IT related problems.Incident Management: Diagnosing troubleshooting and resolving technical issues. Escalating complex problems to relevant teams when necessary.Availability during evenings, weekends, or holidays may be required on a scheduled basis.Participate in an on-call support rotation outside of regular business hours to ensure continuity of critical IT services.Hardware & Software Maintenance: Installing, configuring, and updating software applications and operating systems. Performing hardware upgrades, repairs and maintenance as needed.User Training and Support: Enhancing the understanding and proficiency of users by offering guidance and training on new software or systems.User Account Management: Creating, modifying, and deactivating user accounts across various systems and applications. Ensuring user access rights align with organisational policies and security procedures.IT Asset Management: Maintaining an inventory of IT assets including hardware, software licenses and peripherals.Assisting in enforcing security protocols, policies, and procedures.System Monitoring and Maintenance: Monitoring systems and business applications performance and conducting routine maintenance tasks to ensure optimal functioning of IT systems and networks.Collaboration and Coordination: Collaborating with other IT teams and departments to address cross-functional technical issues. Coordinating with external vendors for support when required.Skills and Qualifications:

Bachelor`s degree in Computer Science, Information technology or related field.

Preferably familiarity with ITIL or other IT service management frameworks.

Certifications like Comp TIA A+, MCITP or similar are considered an asset.

Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, WAN, routers, switches, and wireless technologies. Troubleshooting network connectivity issues.

Possession of B driver’s license

Join our team and contribute to enhancing IT services that support our mission to provide efficient and reliable public transport solutions in Malta. Your expertise will be instrumental in driving our technology initiatives forward.

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