Norwegian-speaking Night Shift Customer Support Agent in Malta
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- Sliema, Malta Island
- Permanent
- Full-time
Others run on moonlight.If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers.What you’ll be doingYou’ll be the first point of contact for players via:
- Live chat
- Account questions
- Player verification (KYC) & document processing
- Payments & account-related queries
- Responsible Gaming situations
- Identifying suspicious behaviour
- Investigating issues and providing solutions
- Escalate complex or sensitive cases
- Spot risks and unusual activity
- Promote relevant services where appropriate
- Deliver first-contact resolution whenever possible
- Fluent English + Norwegian
- Proven experience in customer support (chat/email based)
- Comfortable working night shifts
- Good judgment and attention to detail
- Ability to work independently
- Calm, structured communication style
- Work with live chat, email and customer cases
- Handle multiple conversations at once
- Stay professional in fast-paced environments
- Understand service, systems and customer responsibility
- Relocation support within the EU
- Night shift allowance
- Health insurance
- Commute allowance
- Access to gym, sauna & recovery facilities
- International, close-knit team
- Real responsibility from the start
You want to work in iGaming
You prefer nights over mornings
You want an international life in MaltaNot everyone thrives at night.
But if you do, this is a strong career move.