Aftersales Service Coordinator

• Act as the main point of contact for customers requiring aftersales support, responding to enquiries promptly and ensuring issues are resolved efficiently
• Plan, coordinate, and schedule maintenance visits, repairs, and inspections in collaboration with technicians and customers
• Maintain accurate and up-to-date records relating to service contracts, warranties, service history, and customer communications
• Manage the processing of service requests, quotations, and aftersales-related invoicing
• Monitor compliance with service agreements and follow up with customers to confirm satisfaction and service completion
• Liaise closely with internal teams, including sales and technical departments, to ensure a smooth and consistent service experience
• Coordinate with procurement to ensure spare parts, materials, and consumables are available for scheduled service activities
• Keep informed of relevant industry regulations, standards, and product knowledge to provide accurate guidance to customers
• Support the development and implementation of aftersales initiatives aimed at improving customer satisfaction and long-term retention

• Proven experience in an aftersales, customer support, or administrative role
• Strong working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
• Familiarity with ERP or service management systems would be considered an advantage
• Ability to work effectively both independently and collaboratively within a team environment
• Excellent written and verbal communication skills in English
• Basic spoken and comprehension skills in Maltese
• At least 3–4 years’ experience in a technical or supervisory role, demonstrating successful delivery of projects and coordination responsibilities
• Excellent organizational and multitasking skills, with a strong eye for accuracy and detail
• Ability to explain technical or complex information clearly to a wide range of audiences
• Demonstrated empathy and active listening skills to effectively understand and address stakeholder needs
• Proven ability to establish and maintain positive working relationships with stakeholders at all levels

• A dynamic and creative work environment that encourages collaboration
• Exciting career growth opportunities and ongoing skill development
• A competitive salary and benefits package that recognizes and rewards your talent

Ceek Talent