Airline Sales, Reservations, and Ticketing Officer

• Join a dynamic and innovative organization that values its employees and invests in their career growth.
• Work alongside a supportive team of professionals who will help you navigate and develop your skills.
• Be part of a company that encourages initiative, problem-solving, and a customer-focused approach.

• Promote and sell routes, fares, and services via telephone, email, face-to-face, and other communication channels.
• Create reservations, issue tickets, and manage fare collection as required.
• Rebook tickets, execute changes, and resolve booking issues.
• Sell ancillaries, including merchandise, seat upgrades, pet-in-cabin, gift vouchers, UMNR, and Business Class upgrades.
• Liaise with outstations to support ticketing and other operational needs, including check-in assistance.
• Quote, book, and manage ministerial and presidential travel requests.
• Handle passenger requests related to medical travel.
• Ensure customer satisfaction by promptly resolving complaints and issues.
• Perform daily reconciliation of credit cards, cash, and invoices, submitting paperwork to accounting/banking teams.
• Compile regular and ad-hoc reports accurately and on time.
• Stay informed of airline rules, regulations, and current affairs, communicating relevant updates to clients.
• Maintain a high level of product and service knowledge.
• Undertake other duties as assigned by management.

• Previous experience in airline sales and services.
• Strong customer service skills.
• Proficient in MS Office and GDS systems.
• Ability to work under pressure while maintaining productivity.
• Highly organized, proactive, and solution-oriented.
• Ability to work independently and take initiative.

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