COMPLAINT AND BUSINESS LEGAL OFFICER

Saint Julian's, Malta Island
€35,000-45,000 per year
Permanent
Full-time

6 days ago

FULL TIME
SAN GILJAN, MALTA
FULL DAY
28 September 2025
Ref: 422660

Reports to the Managing Director and Chief Legal and Compliance

Contribute to planning and control of change of the Complaints Management function • Investigate and manage the resolution of complaints within given regulatory and operational timescales. • Ensure complaint management is compliant with regulations, internal process and policies. • Ensure the quality of service with regards to management of complaints. • Implement Complaint Process and Protocols for new programmes, products and TPA Arrangements • Audit and inspection of compliance of TPA’s in relation to complaints. • Deliver the homogenisation of the Complaint processes across all TPA’s • Maintenance of Complaint Management procedures in line with operational, regulatory and legal requirements. • Ownership of Complaint Registers of both licenced entities. • Regular monitoring and reporting to committees in relation to complaints data.

ProfilesIf multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.PROFILE 1LanguageReadingSpeakingUnderstandingWritingENGLISHISCED Level: Master or equivalent - Level (7)Competencies

Inform and advise clients about legal matters
Inform and provide legal advice
Perform administrative/management tasks (planning/emails/correspondence/invoicing/application for permits...)
Draw up legal documents (summons/subpoena, private document, marriage certificate, ...); draw up regulations
Check authenticity of documents and titles to ownership or check correctness of inventory

Past ExperienceOccupationExperience(months)LEGAL AND RELATED ASSOCIATE PROFESSIONAL24Driving LicencesNo Driving Licenses required for this vacancyApplyPlease be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.Message to employerYou must complete the account profile creation to be able to apply for a course.

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