Front Office Coordinator

• One year of continuous learning experience preferably in a front office, reception, or customer facing role is preferred.
• MQF Level 3 standard of education and or equivalent
• Proficient in MS Office applications and standard office tools
• Excellent interpersonal, verbal, and written communication skills in Maltese and English
• Good data entry and basic administrative skills
• Strong organisational skills for managing daily operational task

• Strong customer service orientation and attention to detail
• Ability to work under pressure while maintaining a professional and calm approach
• Ability to multitask and manage a busy front office environment effectively
• High levels of reliability, punctuality, and personal presentation

• Act as the first point of contact for customers, visitors, and suppliers, ensuring a professional, welcoming, and efficient front office experience at all times

• Manage front office operations including visitor coordination, customer direction, and customer flow

• Handle inbound and outbound communications via phone, email, and all other communication channels, in line with company service standards

• Proactively support customer experience initiatives, including customer follow ups, confirmations, appointment coordination, surveys, customer feedback collection, satisfaction surveys, and other service-related communications

• Provide general information on products, services, and company processes, directing customers to the appropriate service channels or teams where required

• Support basic customer administration tasks including data updates, documentation handling, and system inputs as assigned

• Coordinate day to day front office logistics including mail, courier services, deliveries, and visitor requests

• Work closely with the commercial teams to support daily operations and service continuity

• Identify opportunities for service improvement within the front office and customer journey, escalating suggestions and observations accordingly

• Act as a company ambassador by promoting a positive, customer focused culture and company image

• Participate in training and development initiatives to maintain strong knowledge of systems, services, and customer experience standards

• No more bills! Free UNLIMITED GO services for your home and mobile
• Discounted GO Freedom Mobile Plan for 4 individuals of your choice
• Four weeks paid birth-leave for all non-birthing parents
• Four weeks of paid leave for Pregnancy Loss, in line with the Company's Pregnancy Loss policy.
• Paid Pediatric First Aid Course for expecting parents.
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs
• A budget to spend on your own personal and/or professional development
• Therapy sessions to support your needs in collaboration with Richmond Foundation
• A budget dedicated to your children's summer school costs
• Get the best tech for yourself at unbeatable prices with a 10% Klikk discount… and more!

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