Food and Drinks Supervisor - Bars

• Take ownership of service delivery in your section to provide exceptional customer experiences, anticipating customers’ needs and making sure service sequences are followed consistently and efficiently.

• Know your menus and recipes in detail, so you and your team can advise customers on ingredients and beverage choices

• Prepare and serve a range of beverages, including cocktails, mocktails, spirits, wines, beers, soft drinks and garnishes, following the bar’s standard recipes

• Create personalised cocktails and mocktails based on customer preferences

• Make sure that food allergies and dietary requirements are treated with absolute seriousness by all Team Members in your section

• Contribute to achieving bar revenue targets through upselling

• Communicate effectively with the service team so that all orders are correct, well-presented and delivered on time.

• Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed.

• Support, train and develop your team, creating an inclusive environment where all Team Members can thrive.

• Deliver informative and motivational shift briefings, sharing helpful updates and feedback.

• Assign daily work, making sure each Team Member is aware of their responsibilities, and supervising performance during the shift.

• Make sure that you and your team strictly comply with all regulations and standards, including health, safety and hygiene.

• Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.

• Make sure that all transactions are recorded in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.

• Assist in monitoring and restocking inventory.

• Give feedback and suggestions to the Restaurant leadership team to improve guest and team member experiences.

• Customer focus, maintaining the highest standards of authentic service to create memorable experiences every time.

• Excellent communication skills to create connections with diverse customers and share information clearly

• Great teamwork and a positive attitude

• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

• You will be also fluent in English.

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