Sales and Customer Executive

• Update and amend client details as and when appropriate
• Provide product information to clients and responding to their queries.
• Promote new products
• Provide quotations for a new policy and completion of necessary paperwork if sale is concluded
• Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
• Handle all calls and electronic mails from clients.
• Handle of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
• Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
• Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
• Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers

• Knowledge of Microsoft Office Tools/Applications.
• Negotiation Skills.
• Strong Communication Skills – verbal and written.
• Strong Analytical Skills.
• Preference will be given to applicants who attained a CII qualification (minimum
• Dip CII) or who are in an advanced progress towards achieving such
• qualification.
• Ability to work independently with minimal guidance and part of a team.
• Team Player.
• Fluent in Maltese, English and ideally Spanish

• Flexible working hours
• Gym in Premises
• Birthday Leave
• Health Insurance
• Life Insurance
• Canteen Allowance
• Transport Allowance
• Longer Maternity / Paternal leave
• Returning mothers Benefit
• Children Sick Leave
• Pension Plan Incentive after 2 years of Seniority
• Active Ageing Incentive
• Study / Exam Leave
• Sports and Cultural Leave
• Sponsorship for Training
• Canteen Facility

GRS Recruitment