German Player Relationship Lead

Talingual

Sliema, Malta Island
€34,000-37,000 per year
Permanent
Full-time

1 month ago

Job DescriptionWe are very excited to recruit for a new role in Sliema, Malta. This position will be for our client - an online gambling company - and is based in the seaside town of Sliema. This Mediterranean city is full of activity, fun, restaurants and culture.The roleAs a Player Relationship Lead for Germany and Austria, you will play an important role providing support and guidance throughout a number of operational compliance processes. You will be responsible for customer interactions related to affordability, safer gambling and document submissions processes and safer gambling, focusing on identifying customers who require support and guidance with any compliance requests. You will also help and advise players on how to gamble affordably and sustainably. Ultimately, you will be responsible for ensuring that regulators’ expectations are met to ensure safe gambling practices.RequirementsWe are looking for candidates who have:

Fluency in German and English
Experience in AML/CDD within iGaming sector
Passionate about Customer Protection - having a mindset for prevention and protection of players.
Keen interest in the psychology of addiction, MGA and Interstate regulatory and compliance knowledge would be beneficial.
Experience using the systems NYX and/or Openbet is desired but not a must
Flexible to work shift hours and during weekends (flexible hours, on a shift basis).

Salary, Relocation Package and BenefitsCompetitive basic salary between 34-37K Euro gross p/a plus benefits. There is an excellent relocation package available, which includes initial flight to Malta and 2 weeks accommodation on arrival. Additional benefits include: private health insurance (including dental), travel and life insurance, every day free breakfast, free lunch once a week, sport membership allowance, free yoga classes, coffee shop vouchers, fresh fruit juices and smoothies every Friday, Friday bar drinks, team and company events, volunteering program, continuous training and fantastic career progression opportunities.Interview ProcessThe interview process can be done remotely via phone and skype. There will be a screen call, a language test and a more formal interview.About CompanyTalingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.

Talingual

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