Team Lead Customer Services (m/f/x) - German speaking
Tipico
- Saint Julian's, Malta Island
- Permanent
- Full-time
- Together we achieve the best results, therefore you will work hand in hand with the Head of Department to carry out the department's strategy, while ensuring operational alignment between functions.
- In order to always deliver the best product, you will ensure that relevant reporting is in place for any anomalies or technical improvements.
- We are just as strong as our team. You will supervise your team and ensure that team productivity is well managed, whilst at the same time ensuring high levels of motivation.
- You will ensure that SLAs are met and that customer requests are handled with a high level of service, including meeting and exceeding CSAT and First Reply targets.
- We work as #oneteam. You will collaborate with other stakeholders, to ensure processes are up-to-date, and that team members are being effectively trained and developed.
- You will help the team to grow as you participate in the recruitment process for Agents and find the right members for our team.
- Qualification. You have experience of managing people in a team-lead role. Additionally, you have a Bachelor’s degree or post-secondary qualification.
- Subject-Matter Expert. You have at least 3 years experience in a similar role within Igaming and can provide coaching to year Team members.
- Fluent in German & English. As we are the number #1 sports betting company in Germany and our team consists of more than 30 different nationalities working together to achieve the Tipico mission, you are able to speak German & English fluently.
- Customer-oriented. You have strong customer service knowledge and competence. You are energised by interacting with and helping people. You seek to empower and help our customers in line with our customer-oriented philosophy.
- Communicative. You have excellent communication skills, both written and verbal, and strong influencing and problem-solving skills with good attention to detail.
- Excellent organizational skills. You have great time-management skills and are able to work under pressure against tight and changing deadlines.
- Team player. You have a positive attitude, you encourage a collaborative, professional and inclusive culture and have the ability to motivate your colleagues.
- Knowledge of Salesforce and Jira is beneficial.
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- On-site childcare. We’ve got a game plan to support you and your 3+ yearold kids.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
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