Danish-speaking Collections Officer to online banking client in Malta
Nordic Jobs Worldwide
- Sliema, Malta Island
- Permanent
- Full-time
- Delivering a consistent and professional level of service to our customers.
- Demonstrate quality customer service skills while initiating outbound and receiving inbound calls.
- Providing customers with accurate information regarding the company's products, services, payments.
- Build a rapport with the customers whilst addressing any issues related to customers' loans etc.
- Handling correspondence; Providing Customer Services regarding past due account follow up, Processing Customer Credits and resolving Discrepancies and Short Payments
- Complying with Financial Laws, Regulations, Company Policies and Procedures as required
- Preparing notifications to Secure Payments, Interests, Deadlines etc.
- Obtaining and evaluating Customer's Financial information for the purpose of negotiating re-Payment Terms and methods.
- Follow up on Payment commitment accounts to ensure a positive resolution and client satisfaction.
- Keeping Records as required in the Bank's Data Base.
- Support additional Consumer Service requests.
- Work as part of a team.
- Secondary Education.
- Previous Experience in a Similar role or Sales is preferred, but not a must.
- Experience with Customer Databases is a plus.
- Candidate should be energetic, and empathetic, and must have a positive/motivational attitude.
- Team player with a customer-oriented mind-set.
- Good communicator both verbally and written.
- Able to read, write and speak fluent Danish.
- Able to demonstrate good Basic Computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel).
- Able to follow oral and written instructions and to identify exceptions.
- Attention to detail, initiative, and high standard of work.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.