Front Office Host

• Check in the arriving guests and check out the departing guests in a friendly and caring manner
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle
• Coordinate with housekeeping to ensure rooms are ready for check-in
• Process payments
• Upload and update reservations into the front office system
• Assist the management team with other administrative duties

• Have good command of spoken English
• Preferably has previous experience in a similar post
• Possess excellent customer service skills
• Be able to work in a fast-paced working environment and remain calm under pressure
• Be a team player who easily connects with others
• Have sound working knowledge of Microsoft Office

Maltapark