Customer Support - Dutch Speaker

JobMatchingPartner View all jobs

  • Saint Julian's, Malta Island
  • Permanent
  • Full-time
  • 2 months ago
Our client is a successful iGaming operator with a brand new, gorgeous office in Malta. They are looking for a Dutch Customer Service Agent to join their growing, fun-loving team!Ideally, you have experience from the iGaming Industry or in a customer-facing role in sales or support. It is important that you are comfortable online and move fluently between multiple chats and emails, and that you are highly service minded.The basic starting salary offered is €28K and if you scroll down, you will find a range of benefits including relocation and 2 weeks accommodation + much more!Role & ResponsibilitiesIn essence, your job is to make the customers happy, and to make them returnProvide customer support via chat, phone, and email in DutchSupport players with technical (perceived or actual) problemsEnsure player satisfaction through applying professionalism and empathyEducate players on game rules and featuresAssist players with finding their way around the website and current promotionsSkills & ExperienceExcellent written & spoken communication skills in Dutch (native/C2 level) and English (C1)Previous experience in a customer-facing role, preferably online/chat supportInternet & IT savvyAble to work on a shift basis across 7 days per week (rota)Flexible multitasker, adapting swiftly to a fast-paced environmentQuick learner"Winner mentality" - you like to deliver to the best of your abilityAbout this roleStarting Salary €28,000 + night shift supplementHybrid workplace arrangements (40%, after probation)5% private pension contribution from the company€1,000 Annual Wellness AllowanceRelocation package for candidates moving to Malta (flights + 2 weeks accommodation)Company Lunch weeklyAccess to continuous training in Casino, Sportsbook, AML, RGL, and moreFree parking for cars and motorbikesMany more perks offered!Please, apply with your detailed CV in English*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.Owned and operated by JobMatchingPartner Limited since 2019.
Registered office:
Centris Business Gateway II, Level 2G,
Triq is-Salib Ta' L-Imriehel, Zone 3
Central Business District
Birkirkara CBD 3020
MALTARecruitment Licence EA00340-2024 issued by the D.I.E.R. in Malta
Company Reg C93587

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