Head of Risk, Fraud and Payments Operations

• Lead and mentor the risk, fraud, and payments operations team, fostering accountability, ownership, and continuous improvement.
• Own fraud, abuse, and payments operations, aligning processes with company goals and industry best practices.
• Partner with the Risk Strategy team to translate strategy into operational processes, fraud detection rules, and automated payment rules.
• Manage fraud prevention across chargebacks, bonus abuse, account takeover, identity theft, and payment fraud.
• Ensure timely, accurate payment processing within SLA and efficiency standards.
• Deliver clear reporting on SLAs, KPIs, fraud trends, and payment efficiency to senior management.
• Collaborate with Customer Support, VIP, and Payments Product teams to drive safe, fast, compliant, and customer-focused operations.
• Oversee incident response and resolution of fraud, payment, and operational risks.
• Support new market entries and licensing by aligning fraud, payments, and risk processes with jurisdictional obligations.
• Drive process automation and system enhancements, leveraging strong technical knowledge of fraud engines and payment configurations.

• 3+ years leading Risk, Fraud, and Payments Operations and 6+ years in the iGaming industry.
• Proven leadership skills with experience building high-performance teams.
• Deep knowledge of fraud and abuse patterns across casino, live casino, and sportsbook.
• Hands-on experience with fraud tools, payments platforms, and rules engines for prevention and automation.
• Skilled in reporting KPIs, SLAs, and risk metrics to senior leadership.
• Strong cross-functional collaboration with risk strategy, compliance, AML, and product teams.
• Commitment to Customer Excellence in all player-facing decisions.

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