Administration Officer (Job Ref. W&S – AO 07/25)

• Performing standard office procedures including appointments, process mail, order office supplies;
• Dealing with correspondence/e-mails/letters for the Wines and Spirits department;
• Filing and retrieve records and correspondence;
• Assisting all the Wines and Spirits team;
• Participating in training courses related to the job;
• Abiding by the dress standards set by the Company;
• Interact with all clerical and administrative staff;
• Operating standard office equipment, including computers, calculators, fax machines, photocopiers;
• Performing a variety of tasks, with an ability to quickly change assignments on short notice;
• Performing filing of all invoices, cash sales and stock adjustments;
• Processing purchase orders i.e. assisting the sales team with telesales;
• Liaising with the sales and marketing staff at all times;
• Assisting customers with their needs in relation to their accounts, including copies of statements, invoices, credit notes;
• Dealing with customer enquiries and possibly send out quotes and pricelists when requested;
• Liaising with the warehouse on sales related issues;
• Keeping the Sales Manager and General Manager informed on all matters related to Customers, Sales or Marketing;
• Ensuring a high quality/standard of work and service throughout.

• Minimum MQF Level 3 qualification (e.g., secondary school certificate or equivalent).
• Proficient in the use of Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail and ability to organise and file records accurately.
• Able to prioritise tasks and manage time efficiently.
• Capable of quickly adapting to shifting priorities and assignments.
• Professional and courteous in handling customer and internal staff enquiries.
• Good verbal and written communication skills in English.
• Ability to work collaboratively within a team.
• Friendly and helpful attitude, especially when dealing with customer account issues.
• Willing to participate in training and continuous development related to the role.
• Trustworthy and maintain confidentiality when handling sensitive customer or company information.
• Reliable and proactive, with a strong sense of responsibility and team spirit.

M. Demajo Group