PSP Specialist

• Maintain Provider relationships and follow up on commercials, performance, metrics and transaction troubleshooting;
• Maintain documentation of Payment Methods such as customer flow, limits, etc.;
• Being the main point of contact during the onboarding, filing application forms, providing documents, and integration of new payment services;
• Manage escalation of payment issues with providers, tech support and other departments;
• Gather feedback from CS/Payment/Risk Teams for further system improvements and assist Product Team with prioritisation;
• Performing testing and quality assurance of payment methods;
• Analysing data and performance regarding Payment products, creating reports and taking actions based on the results to maximize payment acceptance rate;
• Figuring as a breach between developers and PSPs when implementing and launching new Payment Methods/PSPs;
• Optimising payment method performance through payment gateway configuration, payment routing and risk configurations.

• Analytic & logic skills - needed for AR inconsistencies when investigating an issue;
• Payments knowledge - understanding of payments ecosystem;
• Knowledge of API (experience in requests and responses, checking logs of different integrations, etc.);
• Commercially & business minded;
• Excellent problem-solving skills and ability to work with others and be a team-player;
• Multitasking & troubleshooting skills;
• Experience within a similar environment in the iGaming or online payments industry;
• Experience with payments aggregators (previous experience with PIQ ) is a plus;
• Knowledge of Excel and data management tools (like Power BI, Tableau).

• Private health insurance
• Dental insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events
• Flexible working hours
• Relocation package to Malta including flight and 2 weeks of accommodation

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