Associate - Property Management
Henley & Partners View all jobs
- Saint Julian's, Malta Island
- Permanent
- Full-time
Reporting to the Real Estate Team Manager the incumbent will contribute to the front line team by providing a world-class client experience whilst focusing on property management services connected to property sales and leasing.Main Responsibilities
- Enhanced Client Experience from first point of contact.
- Ensure consistent self-development with knowledge of the Maltese property market.
- Acquire time lines and requirements from all visiting clients.
- Co-ordinate and liaise with local service providers for property management.
- Liaise and coordinate inventories/property inspections, making sure all properties onboarded are to Henley clients' standards.
- Liaise and coordinate clients' arrivals whilst staying in their leased/purchased properties and assisting with any property issues during their stay.
- Coordinating maintenance issues with landlords and or contractors according to the property agreements.
- Source services and properties according to client requirements.
- Understand property management requirements and tailor solutions that offer excellent value.
- Interface with key stakeholders through multiple channels; mail correspondence, telephone and email to ensure enhanced service delivery.
- Deliver a diligent and timely service that will require flexibility to address tasks outside of your core role as and when they arise.
- Oversee the termination process for property leases, ensuring all necessary documentation is completed and the property is successfully handed over.
- Conduct annual reconciliations of utility accounts with landlords to ensure accurate billing.
- Coordinate and oversee all aspects of internet installations, from initial scheduling with clients and providers to on-site attendance to ensure successful setup.
- Maintain and update client files for all purchased properties, ensuring data accuracy and compliance.
- Generate and issue invoices for all renewed agreements, ensuring timely and accurate billing.Key Skills and Experience
- Client relationship or client-facing experience, customer service.
- Maltese and English Language Speaking and Writing skills.
- Client Hosting and relationship-building skills.
- An ability to recognise and respond to diverse thinking styles, learning styles, cultural qualities and a global mindset.
- Working on own initiative whilst part of a young, energetic team in a fast-paced environment.
- 1 - 2 years of experience in property management or a similar environment.
- PC Literate-Extreme attention to detail.
- Driving License.
- Knowledge of Maltese roads and towns is a must.
- Basic knowledge of local property building structures/procedures, e.g., Water & Electricity systems.Personal Qualities
- The ability to build and maintain lasting relationships with both internal and external clients is essential, whilst being expected to work alongside local service providers, real estate agents and developers.
- A strong work ethic and the ability to address multiple tasks in a short time frame and to meet strict deadlines are required, as is a general understanding of the workings of the Company and the property market in Malta.
- Hands-on attitude.
- Judgement and decision making.
- Pro-active approach and self-management.
- Attention to detail.We value your privacy and are committed to protecting your personal information. By applying to this vacancy, you confirm that you have read, understood, and agree to abide by our privacy policies. For more details about our Privacy Policy please visit: https://www.henleyglobal.com/privacy-policyPowered by JazzHR