Our client is seeking a hands-on Communication Channels Expert to manage and optimize Telegram, push notifications, and additional messaging channels across the player lifecycle. This role sits within the CRM Operations team and focuses on execution, technical setup, automation flows, and continuous optimization of communication channels that support acquisition, engagement, and retention.The ideal candidate demonstrates strong operational thinking combined with technical curiosity, has a solid understanding of messaging ecosystems, and collaborates effectively with CRM, Product, and Development teams.Key ResponsibilitiesTelegram Operations & Channel ManagementConfigure and manage Telegram channels, bots, and broadcast flowsMaintain channel structure, permissions, content delivery, and operational stabilityMonitor performance metrics such as engagement, click-through rates, and channel growthTechnical ExecutionImplement messaging flows using CRM tools and automation platformsSupport bot setup, integrations, tracking links, and trigger-based communicationsCollaborate with developers on APIs, consent flows, token handling, and technical troubleshootingCampaign ExecutionExecute daily and lifecycle communications in alignment with CRM planningSupport LiveOps activities, promotional campaigns, and community engagement initiativesEnsure accurate segmentation, targeting, and adherence to communication limitsOptimization & ReportingTrack channel performance and identify opportunities for improvementAssist with A/B testing of messaging formats, timing, and delivery logicMaintain documentation of workflows, triggers, and operational processesRequirementsExperienceMinimum of 2 years' experience in CRM operations, messaging platforms, or digital communicationsHands-on experience with Telegram, bots, and similar messaging ecosystemsExperience in gaming, technology, or high-volume digital environments is considered an advantageTechnical SkillsUnderstanding of automation tools, triggers, and segmentation logicComfortable working with links, tracking parameters, and integrationsBasic knowledge of APIs, tokens, or SDK workflows is a plusSoft SkillsHighly organized with a strong focus on executionDetail-oriented with a problem-solving mindsetProactive communicator who collaborates effectively across teamsComfortable working in a fast-paced, dynamic environment with shifting prioritiesNice to HaveExperience with CRM platforms such as Smartico or similar toolsKnowledge of push, email, or multi-channel communication strategiesFamiliarity with analytics dashboards and performance reporting tools
