Communication Channels Expert

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  • Saint Julian's, Malta Island
  • Permanent
  • Full-time
  • 1 month ago
BettingJobs is partnering with a fast-growing start-up based in St. Julian's, Malta, as they search to find a Communication Channels Expert to join their team on a hybrid basis. The successful candidate will be required to work from their Malta office three days per week.Key Responsibilities:
  • Configure and manage Telegram channels, bots, and broadcast flows
  • Maintain channel structure, permissions, content delivery, and operational stability
  • Monitor performance metrics such as engagement, click rates, and growth
  • Implement messaging flows using CRM tools and automation platforms
  • Support bot setup, integrations, tracking links, and trigger-based communications
  • Work with developers on APIs, consent flows, token handling, and technical troubleshooting
  • Execute daily and lifecycle communications aligned with CRM planning
  • Support LiveOps activities, promotional pushes, and community engagement
  • Ensure correct segmentation, targeting, and communication caps
  • Track channel performance and identify improvement opportunities
  • Assist with A/B tests on messaging formats, timing, and delivery logic
  • Maintain documentation of flows, triggers, and operational processes
Requirements:
  • Minimum 2 years in CRM operations, messaging platforms, or digital communications
  • Hands-on experience with Telegram, bots, and similar messaging ecosystems
  • Background in gaming, tech, or high-volume digital environments is a strong advantage
  • Understanding of automation tools, triggers, and segmentation logic
  • Comfortable working with links, tracking parameters, and integrations
  • Basic understanding of APIs, tokens, or SDK flows is a plus
Soft Skills:
  • Highly organized and execution-focused
  • Detail-oriented with strong troubleshooting mindset
  • Proactive communicator who works well across teams
  • Comfortable working in a dynamic, fast-paced environment with changing priorities
Nice to Have:
  • Experience with CRM platforms such as Smartico or similar tools
  • Knowledge of push, email, or multi-channel communication flows
  • Familiarity with analytics dashboards or performance reporting

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