Reservations Agent

• Respond promptly and professionally to guest inquiries via phone, email, and online channels.
• Assist guests in making reservations, providing accurate information about room types, rates, packages, and hotel facilities.
• Process reservation requests efficiently, ensuring accuracy and attention to detail.
• Utilise the hotel’s reservation system to check availability, confirm bookings, and update guest information.
• Provide personalised assistance to guests, addressing any questions or concerns they may have.
• Offer recommendations and upsell hotel services and amenities to enhance the guest experience.
• Handle guest complaints or special requests with empathy and efficiency, escalating issues to management when necessary.
• Promote special offers, packages, and upsell opportunities to maximise revenue per booking.
• Collaborate with the sales and marketing team to support promotional activities and drive bookings.
• Maintain accurate records of reservations, cancellations, and guest preferences in the reservation system.
• Process payments, issue confirmation letters, and prepare reports as required.
• Coordinate with other departments, such as front office and housekeeping, to ensure smooth guest arrivals and departures.
• Ensure compliance with hotel policies and procedures related to reservations and guest interactions.
• Conduct regular audits of reservation data to identify and rectify any discrepancies.
• Strive to achieve high levels of guest satisfaction through prompt and efficient service.

• Related studies or qualifications in a related field.
• Proven experience in a reservations role within the hospitality industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organisational skills.
• Proficiency in computer systems and reservation software.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work independently and as part of a team.

JobsinMalta