VIP Account Manager Gaming (German Speaking)Malta€35,40,000 + Bonus + Relocation + future CareerMy client a leading iGaming service provider dedicated to empowering operators in a fast-moving and competitive industry. With years of expertise, innovative technology, and a strong focus on exceptional player experiences, we help our partners achieve sustainable growth.Our services span the full iGaming ecosystem, including Gaming Services, Casino and Sportsbook Marketing & Operations, Creative, Data & BI, Customer Support, Responsible Gaming, KYC, VIP Management, Acquisition, Social Media, Content, Product, Legal, and Compliance.TasksThe RoleWe are seeking an experienced German-speaking VIP Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value.This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth.Key Responsibilities
Build and nurture long-term relationships with a portfolio of VIP players
Monitor daily player activity to identify retention, reactivation, and growth opportunities
Deliver proactive, highly personalised service via phone, email, and messaging platforms
Analyse player data to identify trends, opportunities, and potential churn risks
Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience
Design and coordinate tailored bonuses and offers aligned with player value
Provide feedback and insights to support the ongoing development of the VIP strategy
RequirementsSkills/experience
Minimum 1/2 year of experience Account Managing VIP Manager or in a similar role within the iGaming industry
Proven experience managing VIP portfolios and consistently achieving KPIs
Strong understanding of player behaviour and lifecycle management
Excellent communication and interpersonal skills; confident, engaging, and discreet
Data-driven mindset with the ability to interpret performance metrics and act strategically
Passion for online gaming, customer service excellence, and delivering premium player experiences
BenefitsWhat We Offer
Competitive remuneration package
Private health insurance
Wellness benefit (after probation)
Optician, spectacle, and blue-light lens benefit (after probation)
Breakfast and lunch provided throughout the week
Monthly snacks allowance
Ongoing training and development support
Modern, well-equipped office environment
Dog-friendly workplace
Exciting company events and social activities
Monthly Beer Fridays 🍻
Exciting opportunity to join a fast expanding Gaming companyMultilingual International Recruitment LtdMulti-lingual International Recruitment Ltd specialise in the Recruitment of Multilingual Permanent and Contract Call Centre/Customer Services/IT Helpdesk/Marketing Staff across multiple industry sectors on an European/International basis. With over 28 years combined recruitment experience and specialists including Recruiting for the Online Gaming Industry, We offer a unique “Complete Recruitment Solution Service” for both our Clients and Candidates alike ensuring the future business growth of our Clients is supported efficiently, effectively AND professionally with minimum interruption to their business.Due to fostering excellent working relationships, Multi-lingual International Recruitment Ltd constantly acquires repeat business and referrals making us one of the UK and Europe’s favourite Multilingual Recruitment Consultancies!
