Ready to take ownership of VIP relationships and deliver a premium player experience in a fast-paced iGaming environment? A leading operator is seeking a VIP Manager for the Swedish market to manage high-value players, drive engagement and retention, and maximise lifetime value through personalised service and proactive account management.What is expected of you?Build and manage long-term relationships with VIP players to drive engagement, satisfaction, and retentionManage a portfolio of high value accounts with personalised offers and premium supportAnalyse player behaviour to identify VIP opportunities and churn risksCollaborate with CRM, Marketing, Product, Payments, and Support teams for a seamless experienceMonitor activity and proactively intervene to reduce churnHandle VIP payment processes and resolve issues efficientlyEnsure compliance with responsible gaming, AML, and regulatory requirementsDeliver performance reports and re-engage inactive VIP players through targeted campaignsWhat are you expected to bring?2+ years’ experience in VIP, account, or relationship management within iGaming (Swedish market experience preferred)Strong knowledge of online casino and/or sportsbook products and player behaviourExcellent communication, negotiation, and relationship-building skills with a customer-first approachData-driven mindset with strong analytical and reporting capabilitiesProfessional, discreet, and able to perform in a fast-paced, flexible working environmentFluency in English and Swedish is requiredGerman language skills are a plusWhat’s in it for you?A dynamic role with diverse and engaging responsibilities * Hybrid working arrangements for better work-life balanceA welcoming, high-performing team in a modern office at Tigné PointCompetitive salary based on skills and performanceComplimentary lunches and snacksHealth insurance and wellness benefitsIf you are looking to advance your career in VIP account management within a fast-paced and dynamic iGaming environment, we would be delighted to explore this opportunity with you in confidence.
