Reservations Agent - Hotels Malta and Gozo

• Update the records of the available rooms, rates, daily reservations, cancellations, rooms in book, amendments and no shows.
• Assist guests and clients during their accommodation period in any request prior to arrival.
• Manage all the available data on the different channels and monitoring of pick up.
• Controlling rooms inventory including wholesale allocations and overbooking scenarios appropriately.
• Know all the hotel policies, procedures and payment methods.
• Manage the VIP Request and the special request in a professional manner.
• Reconciling reservations daily commissions.
• Loading and maintaining rates in Melia Guest Reservations System.
• Assist the Revenue Team in Revenue report consolidation and as needed.

• Extensive experience using Opera PMS is essential.
• Previous experience in a Reservations/Front Office Supervisory role.
• Comprehensive understanding of hotel systems.
• The ability to manage time efficiently with competing deadlines.
• The ability to liaise professionally in all aspects of the role, including excellent telephone and email etiquette.
• Experience using the Microsoft Office suite.

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