Airline Sales, Reservations, and Ticketing Officer

• Create reservations, arrange ticketing and fare collection
• Rebook tickets, execute the necessary changes as required and resolve booking problems
• Support Duty Manager, Duty Executive, and ground handling in anything they require to provide a service to the airline’s customers
• Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
• Assist with all ticketing and any other issues on all flights of Aviation Online’s airline partners.
• Daily reconciliation of credit cards, cash, and invoices including paperwork sent to accounting/banking sections
• Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes
• Remain informed of all airline rules and regulations and current affairs
• Communicate information to clients accurately and appropriately
• Maintain a high level of product and service knowledge
• Being fully conversant on multiple airline platforms and GDSs
• Other duties as assigned by management

• Knowledge of an airline system is essential
• Possess good PC skills including Word, Excel, PowerPoint, Outlook;
• Have an excellent level of spoken and written English. Any additional languages will be considered as an asset;
• Be confident, able to work independently using their own initiative and highly organised;
• Have strong communication and interpersonal skills;
• Previous experience of working at an airport is not required but is considered as an asset.

JobsinMalta