Customer Experience Team Leader

Birkirkara, Malta Island
Permanent
Full-time

6 days ago

About the job Customer Experience Team LeaderManpower Malta is seeking to recruit a Customer Experience Team Leader to join our client's team.The selected candidate will play a key role in leading the customer care function, ensuring a high standard of service across all customer touchpoints. This position involves overseeing daily operations, managing escalations, and acting as a link between customers, internal teams, and management. The ideal candidate will be proactive, solution-oriented, and focused on continuously improving customer satisfaction and service quality.Responsibilities:

Oversee daily customer support operations and ensure efficient service delivery
Handle customer escalations and ensure timely resolution of issues
Follow up with customers to maintain high satisfaction levels
Monitor and manage customer interactions across various channels, including social media and online platforms
Act as a liaison between customers, servicing teams, and management

Key Requirements:

Previous experience in a leadership or supervisory role within customer service
Experience in a customer care or call centre environment
Strong communication skills in English and Maltese
Highly organised with a proactive and problem-solving mindset
Ability to manage multiple tasks and maintain service quality standards

Manpower

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